Privacy Policy

Preparation Date: May 1, 2026Last Updated: May 1, 2026Website: novaskin.bioBrand: NovaskinData Controller: Zeynep YıldızThis Privacy Policy explains how Novaskin protects the privacy of individuals who visit novaskin.bio, create an account, place an order, proceed to payment, contact customer support or otherwise interact with Novaskin in a digital environment.Novaskin respects user privacy. Personal data is processed only to the extent necessary for providing the service, completing orders, ensuring payment security, delivering products, providing customer support, fulfilling legal obligations and maintaining website security.Optional analytics and marketing tools are used only based on your choices in the cookie banner. If you accept Analytics, we may use Google Analytics 4 (GA4). If you accept Marketing, we may use the Meta Pixel. Until you grant consent, third-party analytics and marketing cookies for these purposes are not activated.Payment transactions use the iyzico payment infrastructure. If you provide consent, limited data may also be shared with providers such as Google Ireland Limited / Google LLC (GA4) and Meta Platforms Technologies Ltd. / Meta Platforms, Inc. (Meta Pixel), as described in the Cookie Policy and KVKK notice. Your full card details are not stored on Novaskin servers.In case of any discrepancy between the Turkish version and this English version, the Turkish version shall prevail.1. Data Controller InformationLegal Name: Zeynep YıldızBrand Name: NovaskinAddress: Güller Pınarı Mah. Ahmet Tokuş Blv. Sezen No: 37 Door No: 10 Alanya / Antalya, TürkiyePhone: +90 530 121 03 69Email: [email protected] Office: AlanyaTax Number: 9651286702Website: novaskin.bioIn this Policy, the terms “Novaskin,” “we,” “us,” “our,” “website” or “Data Controller” refer to the Novaskin brand and the novaskin.bio website operated by Zeynep Yıldız.2. Scope of This PolicyThis Privacy Policy applies to:visitors of novaskin.bio,users who create an account,customers who place orders,users who proceed to payment,individuals who submit contact forms,individuals who create customer support requests,individuals who submit return, exchange or damaged product notifications,individuals who give commercial electronic communication consent,users whose session, cart or user preferences are created on the website.This Policy does not replace separate privacy notices that may be prepared for Novaskin employees, job applicants, suppliers or business partners.3. Personal Data ProcessedNovaskin may process the following categories of personal data within the scope of website and e-commerce operations.3.1. Identity Informationfirst name,last name,invoice details,company name, tax office and tax number where a corporate invoice is requested.3.2. Contact Informationemail address,phone number,delivery address,billing address,customer support correspondence.3.3. Order and Customer Transaction Informationorder number,order date,purchased products,cart contents,payment method,shipping and delivery information,invoice records,return, exchange and right of withdrawal requests,customer support requests.3.4. Payment and Financial Transaction Informationpayment amount,payment date,payment method,payment approval information,refund transaction information,bank transfer / EFT description, if applicable.Your card details are not stored on Novaskin servers. Credit card and debit card transactions are processed through iyzico, the secure payment infrastructure, and the relevant banks/payment institutions.3.5. Technical and Transaction Security InformationIP address,session information,device and browser information,transaction time,security logs,failed login or payment attempts,suspicious transaction records.3.6. User Preferenceslanguage preference,session preference,cart status,user interface preferences,cookie notice preference.This information supports core website operation; analytics or marketing use happens only where you enable the relevant categories in the cookie banner.4. Purposes of Processing Personal DataYour personal data may be processed for the following purposes:enabling the website to function,managing user sessions,preserving cart contents,receiving and processing orders,securely carrying out payment transactions,issuing invoices,preparing products for delivery,conducting delivery processes,responding to customer support requests,evaluating return, exchange, damaged product and missing product notifications,ensuring payment security,reducing fraud and misuse risks,fulfilling legal obligations,protecting rights in consumer disputes,sending campaign and information messages where commercial electronic communication consent has been given.Novaskin does not process personal data outside its intended purposes and avoids collecting unnecessary data.5. Legal GroundsYour personal data may be processed under KVKK based on the following legal grounds:processing is necessary for the establishment or performance of a contract,processing is necessary for compliance with a legal obligation,processing is necessary for the establishment, exercise or protection of a right,processing is necessary for the legitimate interests of the data controller,processing is expressly provided by law,explicit consent.Order, payment, invoicing, delivery and customer support processes are generally carried out based on contract performance, legal obligation and legitimate interest.Separate consent is obtained for commercial electronic communications, optional marketing notifications or processing activities requiring explicit consent.6. Payment Security and iyzicoPayment transactions on the Novaskin website are processed through the iyzico payment infrastructure.During payment, your card details are processed directly by iyzico and the relevant banks/payment institutions. Novaskin does not store your card number, CVV code or full card details on its own servers.For payment security, the following may be applied:3D Secure verification,bank approval,payment institution risk checks,fraud prevention controls,transaction verification processes.During the payment step, iyzico’s own security technologies, payment verification systems and technical cookies may be activated. This does not mean that Novaskin uses advertising or marketing cookies.7. Data Sharing with Third PartiesNovaskin does not share personal data for advertising or behavioural profiling without a legal basis or your consent. Where you enable optional cookies, limited data may be shared with Google (GA4) and/or Meta (Meta Pixel) for the purposes described in the Cookie Policy.Payments are processed using the iyzico infrastructure; optional analytics and marketing providers are additional and consent-based.Other than this, personal data may be shared only in the following mandatory or operational cases and only to the extent necessary:iyzico, banks and payment institutions for payment transactions,cargo/logistics service providers where necessary for product delivery,accounting/financial advisory processes for invoicing and legal records,competent public authorities and judicial bodies under legal obligations,lawyers or legal advisors in case of disputes.Such sharing is limited to the data necessary for the relevant transaction.8. Cookies and Similar TechnologiesNovaskin uses strictly necessary cookies for core operations, and may enable optional analytics (Google Analytics 4) and marketing (Meta Pixel) cookies only if you accept the relevant categories in the cookie banner.Cookies used on the website generally serve the following purposes:session management,maintaining user login,preserving cart contents,remembering language preferences,user interface preferences,secure transaction flow,form security,remembering the cookie notice.Unless you enable optional categories:third-party advertising cookies are not loaded for behavioural targeting by default,third-party analytics cookies are not activated without Analytics consent,marketing cookies are not activated without Marketing consent,social media pixels (Meta) are not used without Marketing consent,retargeting cookies are not placed without your choices.For detailed information about cookies, please review the Cookie Policy.9. Commercial Electronic CommunicationsNovaskin obtains separate consent in accordance with applicable law before sending campaign, discount, new product or special offer notifications to users.If commercial communication consent is given, users may receive communications via email, SMS or similar electronic communication channels.The user may withdraw commercial communication consent at any time.Order confirmations, payment notifications, invoices, delivery updates, return updates, security alerts or mandatory contractual notifications may not be considered commercial marketing communications.10. Data Retention PeriodPersonal data is retained for the period necessary for the relevant processing purpose and for the statutory retention periods required under applicable legislation.The general retention approach is as follows:Data TypeRetention ApproachOrder recordsFor the period required for legal obligations and dispute managementInvoice and accounting recordsFor the period required under tax and commercial legislationDelivery recordsFor the period necessary for delivery and dispute processesCustomer support recordsFor the period necessary for request and complaint managementCommercial communication consentsFor as long as the consent is valid and as necessary for proofSession and preference dataFor the technical need or preference durationSecurity logsFor the period necessary for website security and legal evidencePersonal data whose retention period has expired is deleted, destroyed or anonymised in accordance with applicable law.11. Data SecurityNovaskin takes reasonable technical and administrative measures to ensure the security of personal data.These measures may include:SSL/TLS secure connection,use of secure payment infrastructure,access authorisation,strong password policies,data minimisation,log records,restriction of unauthorised access,secure server configuration,regular technical controls,confidentiality obligations with service providers.No data transmission over the internet can be guaranteed to be absolutely secure. However, Novaskin takes reasonable and practical security measures to protect personal data.12. User ResponsibilitiesThe user is responsible for:providing accurate and current information,protecting account passwords,logging out from shared devices,being cautious against fake Novaskin emails,entering payment information only on secure payment screens,not sharing third-party information without authorisation.Novaskin is not responsible for consequences arising from the user providing incorrect information, sharing account details, failing to secure their device or acting through fake links.13. Children’s PrivacyNovaskin products and website are primarily intended for adult users.Individuals under the age of 18 may require parental or legal guardian consent to place orders, create accounts or share personal data through the website.Novaskin does not knowingly target the collection of personal data from children. If it is believed that a child’s personal data has been processed without proper authorisation, a parent or legal guardian may contact Novaskin.14. Third-Party LinksDuring payment, the Novaskin website may redirect users to the iyzico payment screen or bank verification screen.The website may also contain links to official institutions, social media pages or informational resources.The privacy policies, cookie practices and security processes of third-party websites outside Novaskin are not controlled by Novaskin.Users should review the privacy policies of third-party websites before using them.15. User RightsUnder KVKK, users may apply to the data controller and exercise the following rights:to learn whether personal data is being processed,to request information if personal data has been processed,to learn the purpose of processing and whether data is used in accordance with that purpose,to know the third parties to whom personal data has been transferred,to request correction of incomplete or inaccurate data,to request deletion or destruction of personal data,to request notification of correction, deletion or destruction to third parties to whom data has been transferred,to object to any adverse result arising from analysis exclusively through automated systems,to claim compensation if damage is suffered due to unlawful processing.Where GDPR applies, users may also have rights of access, rectification, erasure, restriction of processing, data portability, objection and withdrawal of consent.16. Application MethodYou may submit requests regarding your personal data and privacy rights through the following channels:Email: [email protected]: +90 530 121 03 69Address: Güller Pınarı Mah. Ahmet Tokuş Blv. Sezen No: 37 Door No: 10 Alanya / Antalya, TürkiyeWebsite: novaskin.bioIt is recommended that your request includes:first name and last name,contact information,subject of the request,explanation of the request,order number, if applicable,reasonable information required for identity verification.Novaskin may request additional information to verify that the request belongs to you.17. Changes to This PolicyNovaskin may update this Privacy Policy due to legislative changes, technical infrastructure updates, payment system changes or operational needs.The current policy becomes effective on the date it is published on novaskin.bio.In case of significant changes, users may be informed through appropriate communication channels.18. Related Legal DocumentsThis Privacy Policy should be read together with the following documents:KVKK / GDPR Privacy Notice,Cookie Policy,Website Terms of Use,Distance Sales Agreement,Preliminary Information Form,Payment and Delivery Terms,Return and Hygiene Policy,Product Terms of Use and Disclaimer,Commercial Electronic Communication Consent Text.For matters relating to personal data processing, the KVKK / GDPR Privacy Notice shall apply. For cookie-related matters, the Cookie Policy shall apply.19. ContactYou may contact Novaskin regarding this Privacy Policy, personal data, cookies, payment security or user rights through the following channels:Email: [email protected]: +90 530 121 03 69Address: Güller Pınarı Mah. Ahmet Tokuş Blv. Sezen No: 37 Door No: 10 Alanya / Antalya, TürkiyeWebsite: novaskin.bio