Question 1

When will my order be shipped?

Accepted Answer

Your orders are typically carefully prepared and handed over to our partnered shipping company within 1-3 business days. There may be slight variations during promotional campaigns or public holidays.

Question 2

How much is the shipping fee? Do you offer free shipping?

Accepted Answer

We offer free shipping on orders above a certain cart amount. (This amount is stated on the cart page and announcement bar.) For orders below the free shipping threshold, the standard shipping fee is added at checkout.

Question 3

How can I track my order?

Accepted Answer

Once your order is dispatched, a tracking number will be sent to you via email and SMS. You can track your package in real-time through the "My Orders" section under "My Account" on our website or directly on the shipping company's website.

Question 4

Can I change my delivery address after placing the order?

Accepted Answer

If your order has not yet progressed to the "Shipped" status, you can request an address change by contacting us via info@novaskin.bio or through our support line.

Question 5

My package arrived damaged, what should I do?

Accepted Answer

If there is visible damage, crushing, or leakage on the outside of your package, please do not accept the delivery and ask the courier to issue a "Damage Assessment Report". Then, contact our customer service immediately.

Question 6

How can I cancel my order?

Accepted Answer

If your order has not yet been shipped, you can cancel it through the "My Account" section or by sending an email to our customer service.

Question 7

How can I return a product? What are the conditions?

Accepted Answer

Due to hygiene and health regulations regarding cosmetics, products can only be returned if the packaging is strictly unopened, unused, and the protective safety seal is intact . You may return products meeting these criteria within 14 days of delivery.

Question 8

Who pays the return shipping fee?

Accepted Answer

If you return items that meet our return policy using the specific shipping code we provide, the return shipping costs will be covered by Novaskin.

Question 9

When will my refund reflect on my card?

Accepted Answer

Once your returned items reach our warehouse and are approved, the refund is processed to your bank within 1-3 business days. Depending on your bank's processing times, it may take 3-7 business days for the amount to reflect on your card statement.

Question 10

What payment methods do you accept?

Accepted Answer

You can securely shop on our website using all major credit cards, debit cards, and Wire Transfer/EFT methods.

Question 11

How can I use my discount (promo) code?

Accepted Answer

While completing your purchase, enter your code into the "Discount Code" box on the "My Cart" or "Checkout" screen and click "Apply" to enjoy your discount.

Question 12

Is my credit card information secure?

Accepted Answer

Absolutely. Our website is encrypted with a 256-bit SSL certificate to protect your data. All card payments are processed using your bank's 3D Secure (encrypted confirmation) system. Your card details are never stored on our servers.

Question 13

Are your products tested on animals?

Accepted Answer

No. At Novaskin, we do not test on animals at any stage of formulating our products. We embrace a Cruelty-Free beauty philosophy that respects nature and all living beings. Our products are vegan-friendly.

Question 14

What is the shelf life and expiration date of the products?

Accepted Answer

The unopened shelf life is indicated on the packaging. The shelf life after opening is indicated by the number of months written inside the open jar symbol (PAO) on the back of the package (e.g., 6M or 12M).

Question 15

Can I use multiple Novaskin serums in the same routine?

Accepted Answer

Yes, our products are formulated to work in harmony and are suitable for layering. In your routine, you should apply water-based and lightweight serums first (e.g., Hyaluronic Acid), followed by thicker or oil-based serums.

Question 16

I have allergic skin; can I use your products?

Accepted Answer

Our formulas are developed with sensitive skin in mind. However, since everyone's skin tolerance is different, we recommend performing a patch test on your inner wrist before using any new cosmetic product.

Question 17

Can your products be used during pregnancy and breastfeeding?

Accepted Answer

Although our formulas consist of safe ingredients, pregnancy and breastfeeding are special periods when skin sensitivity may increase. We strongly advise consulting your doctor with our ingredient lists before adding any new cosmetic product to your routine.

Question 18

How should I store the products?

Accepted Answer

Store our products in a cool, dry place away from direct sunlight, at room temperature (below 25°C), with the cap tightly closed.

Question 19

Can I shop without creating an account?

Accepted Answer

Yes, you can complete your purchase as a "Guest" without registering. However, we recommend creating an account to easily track your orders, save your addresses, and stay informed about exclusive offers.

Question 20

Anti-Aging Serum: What does Novaskin Anti-Aging Peptide Serum do?

Accepted Answer

Developed to counter the effects of time on the skin, this serum supports the appearance of firmness and elasticity. It helps soften the look of fine lines and promotes a tighter, lifted, and smoother complexion.

Question 21

Anti-Aging Serum: What are the benefits of the Peptides (Palmitoyl Hexapeptide-12) in the formula?

Accepted Answer

Peptides are highly preferred building blocks for restoring the feeling of firmness that diminishes with age. The powerful Palmitoyl Hexapeptide-12 in our formula strongly supports the skin in achieving a more resilient and lifted appearance.

Question 22

Anti-Aging Serum: How should I apply the serum?

Accepted Answer

Apply 3-4 drops to your cleansed face, neck, and décolleté. Defy gravity! To support the firming effect, massage the product into your skin using gentle upward motions with your fingertips—from your neck to your jawline, and from your chin to your ears.

Question 23

Anti-Aging Serum: At what step in my anti-aging routine should I use it?

Accepted Answer

You can apply it right after cleansing your skin (and after toner, if you use one). Once the serum is fully absorbed, apply your daily moisturizer to seal in your anti-aging care.

Question 24

Anti-Aging Serum: Can it be used during the day?

Accepted Answer

Yes, it can be safely used twice a day, morning and evening. For your daytime routine, we highly recommend applying a sunscreen after the serum to protect your skin from the aging and elasticity-depleting effects of the sun.

Question 25

Anti-Aging Serum: How long will it take to notice the effects?

Accepted Answer

The Hyaluronic Acid in the formula provides an instant feeling of hydration and plumpness. However, to observe the lasting firming and elasticity-boosting benefits of the peptides, regular use for at least 4 to 8 weeks is recommended.

Question 26

Anti-Aging Serum: Which skin types is it suitable for?

Accepted Answer

It is suitable for all skin types: normal, dry, combination, and oily. With its non-greasy texture, it delivers deep anti-aging care without weighing your skin down.

Question 27

Anti-Aging Serum: I have sensitive skin, is it suitable for me?

Accepted Answer

Our product contains supportive ingredients like Allantoin and Panthenol (Vitamin B5) that soothe the skin, making it very comfortable even for sensitive skin. If your skin is highly reactive, you can start by using it every other day and perform a small patch test before the first use.

Question 28

Beard Care Serum: What are the benefits of Novaskin Beard Care Serum?

Accepted Answer

Novaskin Beard Care Serum deeply moisturizes your beard and mustache, helping them look softer, well-groomed, and smoother. With regular use, it adds a natural shine to your beard, comforts the underlying skin, and helps reduce dullness and flakiness caused by dryness.

Question 29

Beard Care Serum: How and when should I apply the serum?

Accepted Answer

For the best results, we recommend applying the product to a slightly damp beard and mustache area after a shower or washing your face. Dispense 3–5 drops (adjust based on beard length) into your palm and rub your hands together. Gently massage it into the roots and the skin underneath using your fingertips, then distribute the remaining product towards the ends. Finally, style with a comb or brush.

Question 30

Beard Care Serum: Will the product leave a greasy or heavy feeling on my beard?

Accepted Answer

No, absolutely not. Thanks to its specially crafted formula, it conditions without weighing the beard down. Precious oils like Argan and Jojoba absorb quickly, leaving behind only a manageable, smooth, and non-greasy finish.

Question 31

Beard Care Serum: The skin under my beard gets dry and sensitive. Will this help?

Accepted Answer

Yes, our formula targets the health of the underlying skin just as much as the beard hair itself. The Bisabolol in the ingredients helps soothe the skin for a more comfortable feel, while the rich botanical oils support the moisture barrier, contributing to a reduction in dryness-induced flakiness.

Question 32

Beard Care Serum: Do I need to wash it out after applying?

Accepted Answer

No, Novaskin Beard Care Serum is a leave-in grooming product. It stays in your beard throughout the day to provide continuous protection, softness, and styling support.

Question 33

Beard Care Serum: What are the key active ingredients in the formula?

Accepted Answer

Our formula is enriched with Amla Oil to support a stronger and more vibrant appearance of beard hair, Juniper & Rosemary Oils for a fresh and clean feeling, Bisabolol to soothe the skin, and Argan & Jojoba Oils to provide silky softness without heaviness.

Question 34

Beard Care Serum: Is it suitable for sensitive skin?

Accepted Answer

This is a cosmetic product for external use. For safety, we recommend performing a patch test on your inner wrist or neck before the first application. Do not apply to damaged or irritated skin.

Question 35

Clairvoyant - Eye Contour Cream: What is Novaskin Clairvoyant used for?

Accepted Answer

Clairvoyant is an eye contour cream that helps the eye area look brighter, more rested, and smoother. It contains caffeine, green tea extract, horse chestnut extract, hyaluronic acid, niacinamide, and panthenol.

Question 36

Clairvoyant - Eye Contour Cream: Does it help to combat the appearance of dark circles?

Accepted Answer

Yes. Its formula, containing caffeine, green tea extract, and niacinamide, provides care that helps reduce the appearance of dark circles around the eyes.

Question 37

Clairvoyant - Eye Contour Cream: Can it be used against the appearance of swelling?

Accepted Answer

Yes. Its formula, containing horse chestnut extract and caffeine, helps to reduce the appearance of puffiness around the eyes.

Question 38

Clairvoyant - Eye Contour Cream: Should it be used in the morning or in the evening?

Accepted Answer

It can be used in the morning and/or evening. When used in the morning, it helps to create a fresher and more rested appearance around the eyes.

Question 39

Clairvoyant - Eye Contour Cream: Which skin types is it suitable for?

Accepted Answer

Suitable for all skin types that require eye area care.

Question 40

Clairvoyant - Eye Contour Cream: Does it provide support against the appearance of fine lines?

Accepted Answer

Its formula, containing hyaluronic acid, collagen, panthenol, and niacinamide, provides care that helps reduce the appearance of fine lines around the eyes.

Question 41

Clairvoyant - Eye Contour Cream: Can it be used under makeup?

Accepted Answer

Yes. After applying a thin layer, the product can be allowed to settle into the skin. Then, makeup can be applied.

Question 42

Clairvoyant - Eye Contour Cream: Can it be applied inside the eye?

Accepted Answer

No. It should only be applied to the eye area. Avoid contact with the eyes.

Question 43

Cosmic Rain -  Novaskin Tonic: What is Novaskin Cosmic Rain used for?

Accepted Answer

Cosmic Rain is a daily care toner that helps cleanse, refresh, and give skin a more balanced appearance. It contains Witch Hazel, Pure Rose Water, Aloe Vera, Niacinamide, Panthenol, and Pentavitin.

Question 44

Cosmic Rain -  Novaskin Tonic: Does it help to reduce the appearance of pores?

Accepted Answer

Yes. Its formula, containing Witch Hazel and Niacinamide, helps reduce the appearance of pores.

Question 45

Cosmic Rain -  Novaskin Tonic: Is it suitable for oily skin?

Accepted Answer

With its formula that helps balance excess oiliness, it can be incorporated into the skincare routine of oily and combination skin types. Suitable for all skin types.

Question 46

Cosmic Rain -  Novaskin Tonic: Does it dry out the skin?

Accepted Answer

Cosmic Rain contains Panthenol, Glycerin, Aloe Vera, and Pentavitin to balance the purifying effect with moisturizing support. It helps the skin look more comfortable and hydrated.

Question 47

Cosmic Rain -  Novaskin Tonic: Does it require rinsing?

Accepted Answer

No. No rinsing is required after application.

Question 48

Cosmic Rain -  Novaskin Tonic: Should it be used in the morning or in the evening?

Accepted Answer

It can be used morning and evening. It is recommended to apply it after the cleansing step.

Question 49

Cosmic Rain -  Novaskin Tonic: Can it be used as a spray?

Accepted Answer

Yes. If the product packaging is suitable for spraying, it can be used by spraying directly onto the skin. Alternatively, it can be applied with a cotton pad.

Question 50

Cosmic Rain -  Novaskin Tonic: Can it be used before makeup?

Accepted Answer

Yes. After applying to clean skin, you can proceed to serum, moisturizer, and sunscreen.

Question 51

Dark Spot Correcting & Brightening Serum: What does Novaskin Whitening Serum do?

Accepted Answer

Novaskin Whitening Serum is a multi-action care serum that targets the appearance of sun-induced dark spots, age-related tone irregularities, and red/brown marks left behind by acne. It helps reduce dullness, supporting a brighter, more vibrant, and even-toned complexion.

Question 52

Dark Spot Correcting & Brightening Serum: How should I incorporate the serum into my routine?

Accepted Answer

We recommend using this product in your evening routine only. After cleansing your skin with a gentle cleanser, apply 3–4 drops to your entire face. You can also apply a small extra amount directly to specific areas where dark spots are more prominent as a spot treatment.

Question 53

Dark Spot Correcting & Brightening Serum: Can I use it during the summer months?

Accepted Answer

Yes, you can use it in the summer. However, it should only be applied at night. Since protecting the skin is crucial during any tone-evening care routine, you must use a broad-spectrum sunscreen with at least SPF 30 (preferably SPF 50+) every day, regardless of the season.

Question 54

Dark Spot Correcting & Brightening Serum: How long will it take to see results?

Accepted Answer

While the skin renewal cycle varies from person to person, with regular use, you can begin to observe a noticeable improvement in your skin's brightness and tone equality within 4 to 8 weeks.

Question 55

Dark Spot Correcting & Brightening Serum: Does it work on post-acne marks?

Accepted Answer

Yes. Our 3-Way Spot Defense technology helps minimize the appearance of localized red or brown discoloration left behind after breakouts, contributing to a smoother and more uniform skin appearance.

Question 56

Dark Spot Correcting & Brightening Serum: I have sensitive skin, can I use it?

Accepted Answer

If your skin is prone to sensitivity, we recommend an acclimation period. Start by using the serum 2–3 nights a week, and gradually increase the frequency to nightly use based on your skin's tolerance. Always remember to do a patch test on your inner wrist before the first use.

Question 57

Dark Spot Correcting & Brightening Serum: Does the product contain harsh skin-bleaching chemicals like Hydroquinone?

Accepted Answer

No, our formula is strictly Hydroquinone-free . It relies on safe, skin-supporting, and brightening active ingredients like Alpha Arbutin, Niacinamide, Licorice Root, and Pea Extract to balance the skin tone.

Question 58

Deep Bronze - Bronzing Oil: What are the benefits of Novaskin Deep Bronze?

Accepted Answer

Deep Bronze is a body oil that helps give skin a brighter, more vibrant, and bronzed finish. It contains Carrot Seed Oil, Roucou Extract, Cocoa Butter, Shea Butter, and Vitamin E.

Question 59

Deep Bronze - Bronzing Oil: Is it sunscreen?

Accepted Answer

No. Deep Bronze is not a sunscreen. It does not provide SPF or UVA/UVB protection. It is recommended to use it with a suitable sunscreen when going out in the sun.

Question 60

Deep Bronze - Bronzing Oil: Does it help create a bronzed look?

Accepted Answer

Yes. Its formula, containing carrot seed oil and Roucou extract, helps the skin achieve a more bronzed, radiant, and vibrant finish.

Question 61

Deep Bronze - Bronzing Oil: Which skin types is it suitable for?

Accepted Answer

This body oil is suitable for all skin types.

Question 62

Deep Bronze - Bronzing Oil: Can it be applied to the face?

Accepted Answer

This product should be used on the body. Avoid use around the eyes and on the face.

Question 63

Deep Bronze - Bronzing Oil: Does it moisturize the skin?

Accepted Answer

The rich oil formula supports skin's moisture balance and provides a feeling of softness. It offers a nourishing sensation with Cocoa Butter, Shea Butter, Coconut Oil, and Apricot Kernel Oil.

Question 64

Deep Bronze - Bronzing Oil: When should it be implemented?

Accepted Answer

It can be applied to clean, dry skin before sun exposure. It can be reapplied as needed during sun exposure.

Product	SKU	Barcode
Anti-Aging Serum - 30ML	NS09	8682530276098
Soothing & Repairing Cica Serum - 30 ML	NS08	8682530276074
Eye Contour Serum - 30 ML	NS10	8682530276081
Hair Vitamin Serum - 30 ML	NS11	8682530276050
Strengthening Hair & Eyebrow Care Serum - 30 ML	NS01	8682530276029
Dark Spot Correcting & Brightening Serum - 30 ML	NS07	8682530276067
Vitamin C Serum - 30 ML	NS05	8682530276036
Beard Care Serum - 30 ML	NS04	8682530276104
Hyaluronic Acid Serum - 30 ML	NS06	8682530276043
Intensive Hydrating & Repairing Lip Serum - 30 ML	NS03	8682530276012
Nail Care Serum - 30 ML	NS02	8682530276005
Stellar Sleep - Night Care Cream - 50 ML	NVSK1	8682530276272
Urban Velvet-Day Cream (SPF 30) - 50 ML	NVSK2	8682530276289
Clairvoyant - Eye Contour Cream - 30 ML	NVSK3	8682530276296
Supreme Blanc - Bright Tone Cream - 50 ML	NVSK4	8682530276302
Nova Classic - Classic Cream - 50 ML	NVSK5	8682530276319
High Guard SPF 50+ Sun Protection Cream - 75 ML	NVSG2	8682530276265
Deep Bronze - Bronzing Oil - 150 ML	NVSG1	8682530276340
Cosmic Rain - Novaskin Tonic - 150 ML	NVST1	8682530276326

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